Please note during the coronavirus pandemic some normal routine appointments are available but you may be offered a telephone consultation first. If the Doctor then wishes to see you, you will be given a face to face appointment.
If you feel you need to speak with a GP please telephone 020 3457 8727 to arrange a telephone or video consultation. Alternatively you can use our Doctorlink service.
We thank you for your understanding and support during these very challenging times.
The following information is NOT correct and should be ignored during the Coronavirus pandemic; please refer to the advice above about booking appointments whilst the surgery is still working to Covid guidelines. Once we are able to resume normal services the information below will apply again. Thank you.
You may call or visit us anytime to book an appointment, subject to availability. We also offer a selection of online-only appointments which can be booked without contacting the surgery, please ask for more details if you would like to sign up for online access. We offer a combination of pre-bookable appointments; on-the-day emergency appointments, and telephone consultations. When you try to book an appointment you will be asked the nature of your problem so that the receptionist can book you the most appropriate appointment for your needs. We hope that by offering a variety of appointment types we can satisfy the requirements of our growing Practice population, and we appreciate your support and understanding in answering the Receptionist questions.
We currently have a number of different appointments available:
- GP Pharmacist
- Phlebotomy (Blood tests)
- Assistant Practitioner
- Care Navigator/Social Prescriber
Appointments are booked at the standard NHS rate, which is 10 minutes per appointment. Longer appointments can be given at the doctor's discretion. Appointments with the Nursing Team and the GP Pharmacist are 20 minutes per appointment. Blood test appointments are 6 minutes long.
IF THERE ARE NO SUITABLE APPOINTMENTS AVAILABLE AT LEANDER, OUR PATIENTS' CAN ALSO BE SEEN AT BRIGSTOCK FAMILY PRACTICE, ON BRIGSTOCK ROAD, OPPOSITE THORNTON HEATH LIBRARY. There are a variety of GP and Nursing appointments available every day and evening, including Saturdays and on-the-day appointments. Please see the attached flyer for more information:
Brigstock Family Practice (PDF, 1.22MB)
We currently offer three online services
Access to GP records (currently summary information only)
Alternatively you can access these services through the NHS or My GP apps. Click here for more information about how to access this service.
Arriving and checking in for your appointment
Please ensure that you arrive before your appointment time, as even if you are a little bit late it will delay every other patient after you. We have an automated check-in machine just to the left of the patient toilet in the waiting room. This very simple, easy to understand screen allows you to check yourself in for any appointment without needing to queue up at the reception desk. This is particularly useful on very busy days, when you may find you are waiting in the queue past your actual appointment time. If you are unsure how to use the machine, please ask any member of staff and they will be pleased to show you.
Please note, if you have been waiting for more than 15 minutes to be seen, please double check with the reception staff that you are checked in and your Doctor or Nurse knows that you are waiting. Thank you.
Leander Family Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
There are occasions where there is the potential for abuse of a person placed in a vulnerable position and conversely false allegations to be made. This can have serious long-term consequences for all involved and may not come to light for many years.
This policy is designed to protect both patients and staff from abuse or allegations of abuse and to assist patients to make an informed choice about their examinations and consultations.
This policy is clearly advertised on the notice board in the waiting area, and there are signs in all clinical rooms advising of patient and Clinician choice to request a chaperone.
Patients are encouraged to ask for a chaperone if required at the time of booking appointment wherever possible.
On rare occasions a chaperone may be required for a home visit, if so the same principles should apply.
All staff are aware of and have received appropriate information in relation to this chaperoning policy.
All formal chaperones understand their role and responsibilities and are competent to perform that role.
Any member of staff who does not wish to be a chaperone has a right to decline without prejudice.