Please note during the coronavirus pandemic some normal routine appointments are available but you may be offered a telephone consultation first. If the Doctor then wishes to see you, you will be given a face to face appointment.
If you feel you need to speak with a GP please telephone 020 3457 8727 to arrange a telephone or video consultation. Alternatively you can download the NHS app at www.nhs.uk/apps-library/nhs-app which allows you to book available GP appointments. By downloading the app you have access to our appointments system day and night, 7 days a week, even when the surgery is closed. You can also order repeat medication, view your GP record and send us confidential messages. Using the NHS app is the easiest way for you to book an available GP appointment.
We thank you for your understanding and support during these very challenging times.
You may call or visit us to book an appointment, subject to availability. We offer a combination of telephone, video and pre-bookable appointments. When you try to book an appointment you will be asked the nature of your problem so that the receptionist can book you the most appropriate appointment for your needs. We hope that by offering a variety of appointment types we can satisfy the requirements of our growing Practice population, and we appreciate your support and understanding in answering the Receptionist questions.
We currently have a number of different appointments available:
- Phlebotomy (Blood tests)
- Assistant Practitioner
- Care Navigator/Social Prescriber
Appointments are booked at the standard NHS rate, which is 10 minutes per appointment. Longer appointments can be given at the doctor's discretion. Appointments with the Nursing Team are 10 to 20 minutes per appointment, including blood tests.
If there are no suitable appointments available at Leander, our patients' can also be seen at Brigstock Family Practice, on Brigstock Road, opposite Thornton Heath library. There are a variety of GP and Nursing appointments available every day and evening, including Saturdays and on-the-day appointments. Please see the attached flyer for more information:
Brigstock Family Practice (PDF, 1.22MB)
We currently offer three online services
- Booking appointments
- Repeat prescriptions
- Access to GP records (currently summary information only)
Click on the link to watch a video about using the simple, confidential, NHS app:
Book you appointments in one click for you and your family. Click here for more information about how to access the My GP service.
Arriving and checking in for your appointment
Please ensure that you arrive on time for your appointment as any lateness affects the smooth running of our clinics and delays the patients booked in after you. If you are more than 10 minutes late you will not be seen and will nee to rebook your appointment.
Please note, if you have been waiting for more than 15 minutes to be seen, please double check with the reception staff that you are checked in and your Doctor or Nurse knows that you are waiting. Thank you.
Leander Family Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
There are occasions where there is the potential for abuse of a person placed in a vulnerable position and conversely false allegations to be made. This can have serious long-term consequences for all involved and may not come to light for many years.
This policy is designed to protect both patients and staff from abuse or allegations of abuse and to assist patients to make an informed choice about their examinations and consultations.
This policy is clearly advertised on the notice board in the waiting area, and there are signs in all clinical rooms advising of patient and Clinician choice to request a chaperone.
Patients are encouraged to ask for a chaperone if required at the time of booking appointment wherever possible.
On rare occasions a chaperone may be required for a home visit, if so the same principles should apply.
All staff are aware of and have received appropriate information in relation to this chaperoning policy.
All formal chaperones understand their role and responsibilities and are competent to perform that role.
Any member of staff who does not wish to be a chaperone has a right to decline without prejudice.