The Patient Triage solution allows patients to submit either a medical query or an administrative request to their registered GP practice.
When selecting the link you will be able to see the name of your practice, the address of the practice, a standard warning message indicating the expected duration for your query to be responded to, and information on what to do if your query is a medical emergency.
Below this information are three choices to select from based on the nature of your query.
“I have an admin query”
Selecting this option will allow you to:
- Request a doctor's note
- Request a fit (sick) note
- Ask questions or get an update on a referral
- Request your Repeat Prescription
- Follow-up on Test Results (Blood Test, Scans, etc.)
- Any other advice or information that is not medically related
“I want help for a medical issue”
Selecting this option will allow you to submit a request to get help regarding a medical issue. You will be asked to provide the following:
- A description of the medical problem (Option to attach up to 5 photos)
- Describe how long you have experienced these symptoms or had concerns, as well as whether these symptoms/concerns are better or worse
- Describe what you are particularly worried about.*
- How you would like your GP practice to help
- List times that you are not available to be contacted during GP opening times.*
* = are option fields and do not require you to enter any information if you don’t want/need to.
“I want to see online advice”
This option will signpost you to the NHS website for additional information.