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Patient Satisfaction Survey 2021/22
Call 111 - When it is less urgent than 999

Online Triage Service

There are three ways to get in touch with us this at this GP practice. 

It’s no secret that our surgeries have been busier than ever. That’s why there are now more ways to get in touch with us. You can:

  • Use our online form on this website at https://florey.accurx.com/p/H83042. It’s convenient and secure and can save you time. Our medical team will respond within 2 working days.
    Contact us online. If you need help with a non-urgent medical or admin request you can now contact us online.
  • Call us during surgery hours Monday–Friday, 08.00-18.30, on 020 3457 8727
  • Come into the surgery at Leander Family Practice, 949 London Road, Thornton Heath, Surrey, CR7 6JE during our normal working hours above.

Pick the option that suits you best. No matter how you choose to get in touch with us, whether it’s using an online form, calling or visiting, you’ll get the help that’s right for you.        

Please remember, when visiting the surgery, you still need to wear a face covering and maintain social distancing to protect vulnerable patients from Coronavirus infection. 

Getting back to you 

No matter how you get in touch, you’ll get the help that’s right for you.   

We may:

  • Book a face-to-face appointment for you
  • Arrange a phone or video consultation 
  • Send you a text message, for example, inviting you for a blood test
  • Arrange a home visit
  • Refer you to another service.

However we respond, you can rest assured that we’re always looking after your needs.  

Help us, help you

When requesting care, please help us by explaining what’s wrong. It helps ensure you get the right care at the right time from the right person – for example, from the doctor or nurse who normally treats you. It also helps our medical team to prioritise patients who need care most.
 
If you prefer not to say – for example, when talking to our reception team – they will always respect your privacy. However, it’s an important part of their job to ask, so thank you for your support with this. 

Please also tell us if:  

  • You would prefer us to talk with you by phone, face-to-face or by video call 
  • You need to speak to a particular person because they have treated you before
  • There are certain times of day when you can’t talk, for example you are at work, at school or college
  • You need English to be interpreted or you need help from another person at your appointment.

We will do our best to meet your needs in the way you would like, but please bear in mind that if you are unwell, our priority will be to ensure you receive care quickly.  

Contacting your community pharmacy team 

We’re always here for you and your health concerns, but don’t forget that you can also speak to your local community pharmacy team for help and support with minor illness. As dedicated, qualified health professionals, they can offer clinical advice and over the counter medicines to help safely manage a wide range of minor health concerns.

Getting urgent medical help 

If your needs are more urgent, please call NHS 111, go to 111.nhs.uk. If your illness or injury is life-threatening, please call 999 immediately.  

Talk to us

If you would like any further information, please speak to our team next time you are in touch with us.  

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