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Patient Survey 2017 Results

The survey had 3 responses up to 21st December 2017.

Did you see a Doctor or a member of the Nursing Team at your most recent appointment?

  • Doctor - 3 (100.0%).
  • Nursing Team - 0 (0.0%).
  • No response - 0 (0.0%).

How easy did you find it to book the appointment you needed?

  • Very easy - 1 (33.3%).
  • Easy - 1 (33.3%).
  • Difficult - 0 (0.0%).
  • Very difficult - 1 (33.3%).
  • No response - 0 (0.0%).

Did you feel that the Doctor or Nurse gave you enough time and listened to you?

  • Yes - 2 (66.7%).
  • No - 1 (33.3%).
  • No response - 0 (0.0%).

If the Doctor or Nurse has asked you to come back, have you been able to book another appointment easily?

  • Yes - 0 (0.0%).
  • No - 1 (33.3%).
  • Not Applicable - I didn't need another appointment - 2 (66.7%).
  • No response - 0 (0.0%).

If you couldn't book another appointment, please tell us why?

This is a free-text question, so analysis cannot be performed.

The following free-text responses were declared:

  • Not required (1)
  • N/A (1)
  • Early morning even in emergency when we call.we keep on holding and listen to the recording that it's busy. It happens every time.it was a question of 3 people before me for the call to be connected but it took one hour fifteen minutes. (1)

How helpful have you found the staff on Reception to be?

  • Very helpful - 1 (33.3%).
  • Helpful - 2 (66.7%).
  • Neither helpful nor unhelpful - 0 (0.0%).
  • Unhelpful - 0 (0.0%).
  • Very unhelpful - 0 (0.0%).
  • No response - 0 (0.0%).

Would you recommend Leander Family Practice to friends and family?

  • Yes - definitely - 2 (66.7%).
  • Perhaps - 0 (0.0%).
  • No - definitely not - 1 (33.3%).
  • No response - 0 (0.0%).

Please explain why you would or would not recommend Leander Family Practice

This is a free-text question, so analysis cannot be performed.

The following free-text responses were declared:

  • The team is friendly but clinic are always late. Today I’ve waited for 1 hour after my appointment time before being seen. (1)
  • Dr Siddiqui is by far the best GP around. He genuinely cares for his patients and treats them with respect and kindness. Very knowledgable and helpful. This practice has improved significantly in recent years and this is testament to Dr Siddiqui's stewardship. The receptionists are now much more polite and attentive. (1)
  • A person who visits after a long time and has developed 2 or three different ailments eg my husband had severe pain on his left side near the hip and nothing worked for 10 days went to doctor she said just take paracetamol for 2 weeks and rub this cream fine .but the pain increased and by next week the pain was unbearable to sit. And also some reaction of shaking happened with bronchitis puffs given to him previously . He went in emergency for pain as well as shaking but doctor refused to take interest in pain and said just talk about shaking . There is nothing you can do for pain. Now the pain is worse. He can't sleep.when will doctor diagnose now why the pain? (1)

Please tell us about yourself?

  • Male - 1 (33.3%).
  • Female - 2 (66.7%).
  • Transgender - 0 (0.0%).
  • Prefer not to say - 0 (0.0%).
  • No response - 0 (0.0%).

How old are you?

  • 0-20 - 0 (0.0%).
  • 21-40 - 2 (66.7%).
  • 41-60 - 0 (0.0%).
  • 61-80 - 1 (33.3%).
  • 81+ - 0 (0.0%).
  • No response - 0 (0.0%).

How would you describe your ethnicity?

  • White British - 0 (0.0%).
  • Irish - 0 (0.0%).
  • Other White Background - 0 (0.0%).
  • Black British - 0 (0.0%).
  • Black Caribbean - 0 (0.0%).
  • Black African - 1 (33.3%).
  • Other Black Background - 0 (0.0%).
  • British Asian - 0 (0.0%).
  • Indian - 1 (33.3%).
  • Pakistani - 1 (33.3%).
  • Sri Lankan - 0 (0.0%).
  • Bangladeshi - 0 (0.0%).
  • Chinese - 0 (0.0%).
  • Other Asian Background - 0 (0.0%).
  • Mixed Race - 0 (0.0%).
  • White & Black Caribbean - 0 (0.0%).
  • White & Black African - 0 (0.0%).
  • White & Asian - 0 (0.0%).
  • Other Mixed Background - 0 (0.0%).
  • Any other ethnicity - 0 (0.0%).
  • I would prefer not to say - 0 (0.0%).
  • No response - 0 (0.0%).

The survey had 3 responses.

Did you see a Doctor or a member of the Nursing Team at your most recent appointment?

  • Doctor - 3 (100.0%).
  • Nursing Team - 0 (0.0%).
  • No response - 0 (0.0%).

How easy did you find it to book the appointment you needed?

  • Very easy - 1 (33.3%).
  • Easy - 1 (33.3%).
  • Difficult - 0 (0.0%).
  • Very difficult - 1 (33.3%).
  • No response - 0 (0.0%).

Did you feel that the Doctor or Nurse gave you enough time and listened to you?

  • Yes - 2 (66.7%).
  • No - 1 (33.3%).
  • No response - 0 (0.0%).

If the Doctor or Nurse has asked you to come back, have you been able to book another appointment easily?

  • Yes - 0 (0.0%).
  • No - 1 (33.3%).
  • Not Applicable - I didn't need another appointment - 2 (66.7%).
  • No response - 0 (0.0%).

If you couldn't book another appointment, please tell us why?

This is a free-text question, so analysis cannot be performed.

The following free-text responses were declared:

  • Not required (1)
  • N/A (1)
  • Early morning even in emergency when we call.we keep on holding and listen to the recording that it's busy. It happens every time.it was a question of 3 people before me for the call to be connected but it took one hour fifteen minutes. (1)

How helpful have you found the staff on Reception to be?

  • Very helpful - 1 (33.3%).
  • Helpful - 2 (66.7%).
  • Neither helpful nor unhelpful - 0 (0.0%).
  • Unhelpful - 0 (0.0%).
  • Very unhelpful - 0 (0.0%).
  • No response - 0 (0.0%).

Would you recommend Leander Family Practice to friends and family?

  • Yes - definitely - 2 (66.7%).
  • Perhaps - 0 (0.0%).
  • No - definitely not - 1 (33.3%).
  • No response - 0 (0.0%).

Please explain why you would or would not recommend Leander Family Practice

This is a free-text question, so analysis cannot be performed.

The following free-text responses were declared:

  • The team is friendly but clinic are always late. Today I’ve waited for 1 hour after my appointment time before being seen. (1)
  • Dr Siddiqui is by far the best GP around. He genuinely cares for his patients and treats them with respect and kindness. Very knowledgable and helpful. This practice has improved significantly in recent years and this is testament to Dr Siddiqui's stewardship. The receptionists are now much more polite and attentive. (1)
  • A person who visits after a long time and has developed 2 or three different ailments eg my husband had severe pain on his left side near the hip and nothing worked for 10 days went to doctor she said just take paracetamol for 2 weeks and rub this cream fine .but the pain increased and by next week the pain was unbearable to sit. And also some reaction of shaking happened with bronchitis puffs given to him previously . He went in emergency for pain as well as shaking but doctor refused to take interest in pain and said just talk about shaking . There is nothing you can do for pain. Now the pain is worse. He can't sleep.when will doctor diagnose now why the pain? (1)

Please tell us about yourself?

  • Male - 1 (33.3%).
  • Female - 2 (66.7%).
  • Transgender - 0 (0.0%).
  • Prefer not to say - 0 (0.0%).
  • No response - 0 (0.0%).

How old are you?

  • 0-20 - 0 (0.0%).
  • 21-40 - 2 (66.7%).
  • 41-60 - 0 (0.0%).
  • 61-80 - 1 (33.3%).
  • 81+ - 0 (0.0%).
  • No response - 0 (0.0%).

How would you describe your ethnicity?

  • White British - 0 (0.0%).
  • Irish - 0 (0.0%).
  • Other White Background - 0 (0.0%).
  • Black British - 0 (0.0%).
  • Black Caribbean - 0 (0.0%).
  • Black African - 1 (33.3%).
  • Other Black Background - 0 (0.0%).
  • British Asian - 0 (0.0%).
  • Indian - 1 (33.3%).
  • Pakistani - 1 (33.3%).
  • Sri Lankan - 0 (0.0%).
  • Bangladeshi - 0 (0.0%).
  • Chinese - 0 (0.0%).
  • Other Asian Background - 0 (0.0%).
  • Mixed Race - 0 (0.0%).
  • White & Black Caribbean - 0 (0.0%).
  • White & Black African - 0 (0.0%).
  • White & Asian - 0 (0.0%).
  • Other Mixed Background - 0 (0.0%).
  • Any other ethnicity - 0 (0.0%).
  • I would prefer not to say - 0 (0.0%).
  • No response - 0 (0.0%).
Your Neighbourhood Professionals. Just a Click Away!
949 London Road, Thornton Heath, Surrey, CR7 6JE
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Your Neighbourhood Professionals. Just a Click Away!
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